HD Status — Support
HD Status sends your photos and videos to your own WhatsApp at full quality, so you can forward them to your Status without the re-compression that turns them to mush.
Get in touch
Email vectorincng@gmail.com. Tell us what you were sending and what happened, and include your app version — it is at the bottom of the home screen.
Common questions
Why do I have to message you on WhatsApp to start?
WhatsApp only lets us send media to someone who has messaged us first, and only for a day afterwards. That message is also how we learn your number — we never ask you to type it, so there is no way to activate someone else's.
It says my sending window closed.
That is the same WhatsApp rule. Send us anything in the chat and you are good for another day; the app offers a one-tap button that does it for you.
My video came out shorter than I sent.
WhatsApp caps how long a single Status video can be. Longer clips are cut to what it will carry rather than refused, so the send still works — trim first if you want to choose which part goes.
I subscribed and still see ads.
Reopen the app; it re-checks your subscription every time it comes to the foreground. If ads are still there after that, email us with the store you bought from and we will look at it.
Deleting your data
There is no account to delete, and you can erase your number from inside the app. See Delete your data.